Staff Profile – Lely Suwangi

Lely Suwangi first joined IALF Bali as a receptionist after spending more than eight years in the hospitality industry. In 2010, she was promoted to Front Office Supervisor, and a year later, she took on a larger role as the Program Officer General English Language Services.

As the Program Officer General English Language Services, Lely oversees the day-to-day administration of the General English course. Her main responsibilities include coordinating course schedules, managing student registration and payments, organizing certificates and reports, handling complaints and communicating with students and parents, and preparing course statistical reports for management. With 2,300–2,500 General English students registered annually, she and her assistant are truly as busy as bees. She is also one of the friendly faces representing IALF Bali at exhibitions and promotional events.

Lely is not someone who stays confined to her desk. She often lends support to other teams when needed. Her willingness to take on extra duties has taken her to Timika in 2013 to support the SELS team, to Jayapura in 2018 to assist the IELTS team, and Lombok in 2019 to assist with the ELTA Placement Test.