Different Pond, Different Fish
Issue 10 March 2004

Differences in Face to Face Communication

Vertical and Horizontal Relationships in Indonesia and Australia

Are you having a good day?

Australian Egalitarianism - A well-known Australian Prime Minister fraternising with the people

One of the noticeable differences between Indonesian and Anglo Australian culture is the way the two see relationships. It’s very natural in Indonesia to talk about some people being “above” or "higher" than others. People are expected to recognize someone else’s higher status or seniority by using a nice tone of voice, by not saying too much and by not opposing or contradicting. This is called “hormat” which is usually translated into English as “to show respect” or proper politeness. In Indonesia, people are not equal in face to face communication.

In contrast, Australian culture follows the principle of egalitarianism. This means that people are seen to be equal and are free to communicate and express their ideas with anybody. For example a garbage man can talk openly to a prime minister. Similarly, a student can openly debate with a teacher or a university lecturer. It is hard for Australians to accept that one person is higher than or above others. (Rusfandi)

Asking for Help and Saying Thank You

The thing about Australia that surprised me, when I learned about it in CC study, is the way Australians ask for help. I thought before that Westerners were very informal in their manners and language, as I'd always seen in Hollywood movies. But I was wrong; I didn’t realize that although they are very informal in daily speaking they have to use special words when asking for help. For example: “Would you please”, “Could you please”, “Would you mind”, and so on. The word “please” is a very common word in asking for help, and if we don’t use it, Australians will think that we’re being very rude.  And after we receive what we asked for, we must say “thank you” or “thanks”. This is quite different in Indonesia, people do not say “thank you” as often as Australians do. Moreover, Australians speak like this to all people, whether they are children or elderly people, a taxi driver or the prime minister.

Letter from the Editor

Another Edition of DPDF and another editor as well. Jo Woolley returned to England just as I began with IALF and since cross cultural studies has long been my passion I was thrilled to have the chance to step into Jo’s shoes. It’s been great working with such an experienced editorial team and thank you all for your tremendous support, Denise, Vlad, Caroline, Indah and of course Pak Bun. I really love the way Bundhowi’s cartoons remind us not to take ourselves too seriously when we cross cultures!

What's in This Issue?

This issue focuses on cultural differences in face to face communication. Other themes include:

  • Australian language and practicalities
  • Cultural differences in how you should talk to a stranger
  • Cultural differences in Academic Culture

Thank you for all your great contributions - it was hard to choose! I'm pleased to say all contributions not selected have been published under the DPDF forum on the IALF website, so don't forget to visit. You can post a response too!

We hope that you enjoy this issue of DPDF and feel inspired to share your cross-cultural experiences for future DPDF editions. Just email any stories, reflections, letters, poems etc. to selsegood@ialf.edu or fax them to 62 361 263509. Remember the online version of this edition of DPDF can be read on the IALF website: www.ialf.edu but if you’d like to receive a hard copy, please send your postal address to IALF, Jl Kapten Agung 17, Denpasar, Bali 80232, Indonesia.

Cartoon Please move your car!


On to the next page for more Cross Cultural Fun ...

In This Issue

Featured Topic - Differences in Face to Face Communication:
Vertical and Horizontal Relationships
in Indonesia and Australia

Asking for Help and Saying Thank You
Letter from the Editor
What's in This Issue?
Don't Smile When you Say You are Sorry!
Eastern and Western Cultures
How to Make a Negative Request in Australia
Being Polite in America
Being Assertive in Australia

Language and Communication:
Light-hearted Swearing in Australian and Manadonese Culture
Mispronunciation Leads to Miscommunication
Where on Earth am I Now?
Australian Communication Style
How Australians Use Slang

Ask Bruce and Sheila:
What are you staring at?
A question about eye contact in Australia

Ask Bruce and Sheila:
Visiting an Australian Home
Hello Boy?
Cultural Awareness Raising Quiz

Cross Cultural Differences in How You Should Talk to a Stranger:
How to begin a conversation in Australia and Indonesia
How to establish rapport with a stranger in Australia and Indonesia
Opening a conversation with a native speaker

Differences in Academic Culture:
Negotiating with lecturers in Australia
Australian Academic Culture
Going to a lecturer with a problem

Origins of Indonesian Academic Culture

Australian Practicalities:
Wearing a Veil in Australia
Crossing the Road
A Doggy Bag
Serve Yourself

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